PriceIsn't it cheaper to just hire someone part-time?
No, and the math is easy to do. A part-time front-desk hire runs about 900 to 1,100 € a month in employer cost and covers five hours, Monday to Friday. The Pro plan is 690 € and covers all 168 hours of the week, including Sundays and August. That said, it's not here to replace anyone: it's here so the person you already have stops answering what the opening hours are for the sixth time.
ReturnHow many appointments do I need to recover for this to pay off?
With an average ticket of 300 €, the Pro plan pays for itself with three appointments a month that used to be lost outside business hours. If your ticket is 60 €, you need twelve. Do that math with your own numbers before the call: if it doesn't add up, I'll be the first to tell you.
GuaranteeWhat if after a month it turns out not to be worth anything?
Then you don't pay for it. We measure, on your real conversations from the first month, what percentage the agent resolves without anyone stepping in. If it doesn't reach 60%, either we keep tuning it at no charge until it does, or I refund the entire implementation and you keep the knowledge base.
BrandWon't it sound like a robot and scare off customers?
It sounds like you, because it's trained on the answers your team already gives in writing, not on a generic script. And it introduces itself as an assistant from the first message: nobody minds talking to a machine that sorts them out at half past eleven at night. What actually bothers people is silence.
ReliabilityWhat if it makes up a price or a condition I never gave it?
It can't: it only answers based on the documentation we give it, and when a question falls outside that, it doesn't improvise, it hands off. On top of that, anything involving money is handled with ranges and a confirmation caveat, never with a fixed price you'd later have to honor.
My customersMy customers are older, they won't want to talk to a machine.
They're not asked to learn anything. They write on WhatsApp the same way they write to their daughter, and someone answers. Older people don't reject technology, they reject phone menus and ten-field forms. This is the exact opposite.
EffortHow much of my own time will setting this up take?
Ninety minutes for the initial session and around an hour of testing spread over the second week. That's it. We handle transferring the documentation ourselves, working from what you've already got written: your website, your quotes, your WhatsApp replies.
AlternativesCan't I just build this myself with ChatGPT and skip the fee?
The part that replies, sure. What doesn't build itself is everything else: setting up WhatsApp Business API with Meta, the two-way connection to your calendar so it never offers a slot that's already taken, the rules for when to stop and hand off to a human, and the monthly upkeep of whatever breaks. That's where the time goes, and where DIY setups fall apart.
ExperienceI had a chatbot on my website before and nobody used it.
It was most likely a button-based one. Those fail because they force the customer to find their question inside a menu you wrote, and if it's not there, they leave. This one has no menu: you write to it like you'd write to a person. And it doesn't only live on the website, it lives wherever your customer is already writing, which is almost always WhatsApp.
VolumeI don't get that many messages, I don't think it's worth it for me.
You might be right, and we'll look at that on the call. The signal that matters isn't how many messages you get, it's how many arrive outside your hours and how much each customer is worth. A business with twenty inquiries a month and an 800 € ticket earns it back; one with two hundred and a 25 € ticket, depends how they're spread out.
LegalWhat about GDPR, especially if I handle health data?
We sign a data processing agreement, the data is hosted on servers within the European Union, and the processing notice appears in the first message of every conversation. In healthcare, the agent doesn't collect or store clinical information: it manages the appointment and hands off to the professional as soon as the conversation touches on the medical reason. You remain the data controller, and it's worth having your advisor review the contract.
DependencyI don't know you from anywhere. What if I want to leave, or you disappear?
It's a fair objection, and the answer is that the system doesn't live in our accounts, it lives in yours. The WhatsApp number is yours, the calendar is yours, and the knowledge base is delivered in exportable form. There's no lock-in: give 30 days' notice and you also take the conversation history with you.
FitDoes it work for my type of business?
It's built for businesses that run on appointments, bookings, or quotes: dental clinics, physiotherapy, aesthetics, veterinary practices, gyms and CrossFit boxes, repair shops, installers, academies, driving schools, real estate agencies, and professional practices. If you sell products through an online store or provide technical support, this isn't the right service, and I'll tell you so on the call.
